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We Are Here to Answer Your Questions
What does your organization do?
EmpathyHQ provides counseling to individuals, groups, and families and empowers communities to live authentically and thrive. We break down barriers to accessing care, offering comprehensive and accessible mental health support on your journey to health and self-discovery. We are here to pave the way to a better you—and a better community.
With over 12,000 individuals benefiting from 100,000 hours of evidence-based mental health care and case management in the past four years alone, EmpathyHQ is making a tangible difference in the lives of Texans.
For a list of specific programs and services we provide, visit our Get Support section.
How can I get involved?
We welcome individuals who are passionate about mental health support and increasing access to resources. If you care about these issues, we'd love to have you join us. We support remote and in-person volunteer opportunities.
Visit our Get Involved section to find out ways to learn more, donate, or volunteer.
If I were to donate funds, how is my money used?
We take our responsibility to our community and donors seriously, striving to ensure EmpathyHQ's long-term sustainability. Our funds are used to provide mental health services for clients in need.
What is your organization's privacy policy?
Our organization takes our privacy policy seriously and protects the safety of our supporters. We do not sell or otherwise disclose information about our clients, volunteers or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organizations—public, private or nonprofit. For more detailed information visit our Privacy Policy page.
Do I have to have custody agreement or court order for my child to receive services?
YES. If your child does not live with both biological parents and there is any court order or custody agreement in place, it must be on file. In order for a counselor to see your child, they must have obtained and reviewed the MOST RECENT custody agreement or court order, and any applicable part of a divorce decree that mentions custody. When federal or state statutes provide an exemption to secure consent of a parent or guardian prior to providing services to a minor, the counselor must follow the protocol set forth in such federal or state statutes. If documentation is not provided, your child cannot be seen by a counselor.
